Hours of Operation

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9:00a - 5:00p

9:00a - 2:30p

9:00a - 5:00p

9:00a - noon

CLOSED

Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

emergency policy

We are happy to see our regular patients for after hours emergencies. If you need emergency services after hours, simply call us at our main phone number (740.775.PAWS) and leave a message with your name, your pet's name, a contact number, and the reason for the emergency. If we are unable to take your emergency, or we have never seen your pet before, we reccomend that you call MedVet at 614.846.5800 or OSU Veterinary Hospital at 614.292.3551.

Surgery policy

Prior to any surgery, you need to withold food from your pet at midnight before the surgery. Offering water is okay, however. Plan on dropping your pet off between 9:00 and 10:00 am the day of the surgery. Your pet's pick up time will vary depending on their species and type of surgery being performed. Please call during business hours if you have any questions concerning surgery.

Payment policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks. As a service to our clients, we are pleased to offer CareCredit, the nation's leading client payment program. With CareCredit you can finance 100% of your pet's healthcare and there are no upfront costs, no annual fees, and no pre-payment penalties. So, your pet can receive the necessary treatment they need immediately and you can conveniently pay with low, monthly payments.

Apply for Care Credit

Grooming Policies

There are few things that you should know when scheduling your grooming appointment.

We prefer that you drop off your pet between the hours of 9:00 to 10:00 the morning of your appointment, so that our groomer has plenty of time to provide spectacular service for your pet.

Plan on picking up your pet later in the day, between 4:00 and 5:00. It is possible that your pet may be done earlier, in which case our groomer will contact you to let you know that your pet is ready. But don't worry, your pet is welcome to stay with us all day at no charge and overnight lodging is available for a minimal fee.

We groom all breeds and sizes of animals, including breed specific cuts and custom requests. Be sure to let us know how you want you pet to look or let our experienced groomer decide the best look for your pet.

Save yourself valuable time by combining your pet's health needs with his or her grooming appointment. Tell our staff of any medical concerns or needs that your pet has and our Veterinarian will examine and treat your pet while they are staying with us.

Premier Spa Package

Includes Custom or Breed Specific Cut, Moisturizing Bath with Blow Dry, Ear Cleaning and Plucking, Nail Trimming, Bow or Bandana, and Refreshing Body Spray.

Premier Spa Package

Includes Custom or Breed Specific Cut, Moisturizing Bath with Blow Dry, Ear Cleaning and Plucking, Nail Trimming, Bow or Bandana, and Refreshing Body Spray.

Premier Spa Package

Includes Custom or Breed Specific Cut, Moisturizing Bath with Blow Dry, Ear Cleaning and Plucking, Nail Trimming, Bow or Bandana, and Refreshing Body Spray.